Shipping & Returns

Shipping Policy

For now, We Only Delivery In Malaysia

We are glad to note that we do provide free delivery service to our customers should your total purchase worth RM 500 and above, as for lower than that, an RM80 delivery charge will incur. We will deliver to your ground floor without any installation, unless pre-booked. Kindly note that our free delivery will take 7-14 working days and only cover Klang Valley areas as the Radius of Subang Jaya by 20km.

**For locations other than stated above, please call directly to us to clarify on the delivery charges should we agree to deliver your order (we reserve the rights to cancel the order if the locations are other than mentioned above) OR if you prefer to self-collect the orders.

 

DELIVERY SOP

Our logistics operation hours is Monday to Friday (9.00am-7.00pm) and Saturday (9.00am-1.00pm). Please note that 1-2 days before we ship your order, our logistic officer will contact you to confirm the schedules. Once confirmed, our driver will deliver the items to designated route and you will receive a call from our driver one hour before arrival.

Return & Exchange Policy

Return

Exchange with:-

a) Wrong goods received.

b) The goods are damaged or defective when you received time.

You can return the product up to 24 hours before receiving it.

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Lx Unicorn Marketing will also not be responsible if your shipment is lost during the return transit.

 

Refund

 

Once we have checked and confirm the goods/products, refunds via Online Banking, it will take 7-14 working days for your refund to be reflected into your bank account from the day your refund was initiated. We don’t accept Returns, Exchanges and Refund except our products has damaged or broken before delivery to you.

 

To complete your return or Exchanges, we require a receipt or proof of purchase.


Please return your purchase to the following address:
Lx Unicorn Marketing
Address: No10&12, Jalan Bestari 3A/KU7, Taman Perindustrian Kapar Bestari, 42200 Kapar, Selangor


Please contact us lxunicorn.marketing@gmail.com if you have any questions or doubts.